bae88 Privacy Policy
Your personal information is our top priority. Read this policy to learn how we collect, store, and protect your data.
1. Introduction & Scope
bae88 (referred to as "we", "our", or "the platform") provides a trusted online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, use, disclose, and protect your personal information when you use our website bae88.lat.
This Policy applies to visits to our website, account creation, and use of any of our services. By using our services, you are considered to have agreed to the terms set out in this Policy. If you do not agree with any part of this Policy, please refrain from using our services.
2. What Information We Collect
We collect the types of information described below to improve the quality of our services and ensure a safe experience for users.
2.1 Information You Provide Directly
During account registration and use of our services, you may provide the following information:
- Full name and date of birth (for age verification — the service is for users aged 21+ only)
- Email address and mobile number
- Password (stored in a secure hashed form)
- Payment information (bKash, Nagad, Rocket, or Upay number)
- National ID or passport details (when identity verification is required)
- Information provided when contacting the support team
2.2 Automatically Collected Information
When you visit our site, certain information is collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Pages visited, click patterns, and time spent on the site
- Referral URL (the site from which you arrived at our site)
- Cookie and session data (discussed in detail below)
2.3 Transaction Information
When you use our services, the following transaction-related information is recorded:
- Deposit and withdrawal amounts and timestamps
- Betting history and gaming activity
- Bonus claims and usage records
- Payment method and reference numbers
3. Purpose of Using Your Information
We use your information only for lawful and specific purposes. Those purposes are described in detail below:
3.1 Service Delivery & Account Management
- Creating and managing your account
- Ensuring the security of logins and transactions
- Processing deposits and withdrawals
- Applying bonuses and promotional offers
- Storing gaming history
3.2 Identity & Age Verification
bae88 is for users aged 21 and above only. For this reason, we are required to verify the age of every user. The identity verification process is conducted in a fully secure manner, and documents received are not shared with third parties unless required by law.
3.3 Security & Fraud Prevention
- Detecting and preventing unauthorized access
- Monitoring suspicious transactions
- Complying with anti-money laundering (AML) regulations
- Identifying multiple accounts or fraudulent activity
3.4 Customer Service Improvement
- Responding to support requests
- Resolving technical issues on the platform
- Analyzing and improving user experience
- Ensuring the application of responsible gaming tools
3.5 Communications & Notifications
We may notify you by email about important account updates, transaction confirmations, and changes to our services. You may unsubscribe from promotional emails at any time.
4. Cookies & Tracking Technologies
bae88 uses cookies and similar technologies to improve your experience on the website. Cookies are small text files stored in your browser.
4.1 Types of Cookies
Essential Cookies
These cookies are necessary for the basic operation of the website. They are used to maintain login sessions, perform security checks, and remember language preferences. Disabling these cookies may prevent the site from working properly.
Performance Cookies
These cookies help us understand how many users are visiting different pages of the site and where issues are occurring. This information is collected entirely anonymously.
Functionality Cookies
These cookies are used to remember your preferred language, display settings, and other personalized preferences.
4.2 Cookie Controls
You can change your cookie acceptance or rejection settings from your browser settings. Please note that disabling essential cookies may cause some parts of our service to not work properly.
5. Information Sharing & Disclosure
We do not sell your personal information to third parties. However, information may be shared in the limited circumstances described below:
5.1 Service Provider Partners
We work with certain trusted third parties to ensure our technical services, such as payment processors, cybersecurity firms, and server service providers. These partners may only use information in accordance with our instructions and under strict confidentiality agreements.
5.2 Legal Obligations
We may be legally required to disclose information to authorities under a court order, government directive, or applicable law. In such cases, we will provide only the necessary information and will make reasonable efforts to notify you where possible.
5.3 Fraud Prevention
In cases of serious fraud, deception, or security threats, limited information may be shared with the relevant authorities or other platforms.
6. Data Security Measures
bae88 has implemented industry-standard technical and administrative measures to protect your information.
SSL Encryption
Our website uses SSL (Secure Socket Layer) encryption, which keeps all data exchanged between your browser and our servers secure.
Password Hashing
Your password is never stored in plain text. It is protected using advanced cryptographic hashing methods, which means even our staff cannot see your password.
Regular Security Audits
Our systems undergo regular security testing. Any vulnerabilities identified are resolved promptly.
Access Controls
Only authorized personnel can access your information, and even they are granted access only to the data required for their specific responsibilities.
However, no system is 100% secure. We cannot guarantee complete security, but in the event of any security breach, we will promptly notify affected users and take steps to resolve the issue.
7. Data Retention Period
We retain your information only for as long as necessary. Retention periods are determined based on the following:
- The duration your account remains active
- Applicable legal obligations (such as financial record retention requirements)
- Requirements related to dispute resolution or legal claims
- The need to maintain records for fraud prevention
After account closure, financial transaction records may be retained for a specified period in accordance with regulatory requirements. Once that period has passed, data is securely deleted or anonymized so that you can no longer be identified.
8. Your Rights & Choices
You have the following rights over your personal information. To exercise these rights, please contact our support team.
8.1 Right to Access
You have the right to see what information we hold about you. Upon request, we will provide you with a copy.
8.2 Right to Rectification
If any information we hold about you is incorrect, you have the right to have it corrected. Some information can be updated directly from your account settings; for other cases, please contact us.
8.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.
8.4 Right to Object to Processing
You have the right to object to your information being used for marketing communications. Every promotional email will include an unsubscribe link, or you may contact us directly.
8.5 Right to Data Portability
Where applicable, you may request to receive your information in a structured, commonly used format.
9. Protection of Minors
bae88's services are for users aged 21 and above only. We do not knowingly collect information from minors. If we become aware that a minor has registered on our platform, that account will be closed immediately and all associated information will be securely deleted.
If you believe a minor is using our services, please notify our support team immediately.
10. Third-Party Services & Links
Our website may contain content from third-party game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe). These providers have their own privacy policies, and bae88 is not responsible for how information is collected on their platforms.
For payments, mobile financial services such as bKash, Nagad, Rocket, and Upay have their own privacy policies. When using these services, their own policies will apply.
11. Policy Changes & Updates
We may update this Privacy Policy from time to time. Changes will be published on this page, and the "Last Updated" date at the top of the page will be updated accordingly.
For significant changes, we will send you a notification to your registered email. Continued use of our services after any changes will be considered your acceptance of the updated policy. If you do not agree to any changes, you have the option to close your account.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide assistance in both Bengali and English.